Refund Policy


Returns

The Bamboo Brush Society does not offer any exchanges or refunds on bamboo toothbrushes due to health regulations on intimate and sanitary goods. 

If an item is defective or you feel is not as mentioned; please contact us at sayhi@thebamboobrushsociety.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods. 

Additional non-returnable items:
Gift cards
Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. To complete your return, we require a receipt or proof of purchase.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sayhi@thebamboobrushsociety.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sayhi@thebamboobrushsociety.com and send your item to:

The Bamboo Brush Society
Keizersgracht 452
1016DS Amsterdam
The Netherlands


Shipping
To return your product, you should mail your product to: 

The Bamboo Brush Society
Keizersgracht 452
1016DS Amsterdam
The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.